Kia’s dealership community will now have entry to a extra trendy, tech-based service lane platform by way of a partnership with Affinitiv, a software program agency specializing in automotive options.

The brand new digital platform, referred to as Final Service Lane, will assist Kia sellers simplify the service lane course of, prioritize effectivity and profitability in addition to hold the client related all through the service expertise.

Service managers will be capable of leverage the software to assign the precise technician to every job and hold tighter management over the time spent on particular person appointments. It is going to additionally help in standardizing the car inspection course of and allocating the right billable hours to every restore order.

The digital resolution additionally aligns the service facet of the dealership with shoppers’ demand for extra transparency throughout car inspections and providers in addition to the need to work together extra in a digital atmosphere.

Clients will be capable of guide service appointments on-line with smartphones or handheld gadgets and talk straight with the service supervisor or technician over textual content. The dealership can even work together with the appointment-setting software utilizing a desktop internet software.

Following the car inspection, a digital diagnostic report shall be despatched on to the client’s smartphone. The shopper can then evaluate and approve service suggestions straight from the cellphone.

Digitizing the service expertise additionally will assist Kia sellers appeal to and retain youthful expertise as many candidates that enter the workforce are accustomed to utilizing technology-based instruments.

Final Service Lane is an answer that Affinitiv personalized for Kia’s particular wants.