Elon Musk’s electrical automotive firm notified clients on Friday that Tesla Service Facilities now provide collision repairs, one thing the corporate has been speaking about since 2018. 

In a message to clients entitled “Collision Restore is Right here,” the corporate touted its potential to repair the whole lot from dents and scratches to “suspension and axle harm” in its personal service facilities as an “various choice to a physique store.”

Providers, together with collision repairs, ought to signify an even bigger income phase for Tesla over time as its automobiles age out of guarantee and the corporate delivers extra of them around the globe. Whereas Tesla reported $678 million from a mixed Providers and Different phase throughout the fourth quarter of 2020, the corporate doesn’t escape providers income individually. General, that phase grew 17% from $580 million within the year-ago quarter.

Tesla operates 140 service facilities in North America. The corporate is aiming to open extra, together with 46 within the first half of 2021, Tesla President of Automotive Jerome Guillen revealed on Wednesday.

Service has been a sore level for a lot of Tesla clients in latest months, to the purpose the place buyers requested executives on the This fall 2020 earnings name, “What’s Tesla doing to enhance service expertise? Tesla had a status for excellent customer support. Now it is inconceivable to even name a service heart and appointments are scheduled weeks out.”  

Guillen answered, “For us greatest service isn’t any service. So we spent loads of efforts attempting to enhance the standard and the reliability of our automobiles. Within the final two years the frequency of service visits are lowered by one-third, so clients have to come back much less often into service, which is actually the purpose, no service.”

He emphasised that Tesla additionally provides “cell service,” throughout which a Tesla service car and auto mechanic go to a buyer’s automotive to repair it. Cell visits now signify 40% of all service visits in North America and Tesla desires that quantity to extend to 50% in 2021, in accordance with Guillen. 

However not all repairs might be executed on a cell go to. For instance, changing the panoramic glass roof on a Tesla car have to be executed in a store.

Guillen additionally mentioned Tesla is pushing all buyer communications about service via the Tesla app— which means Tesla Service Facilities now choose to not or just will not take telephone calls. 

“The app is a lot better than the telephone,” Guillen defined. “It might probably spot alerts straight from the automotive and schedule a service appointment. There’s a written file of all communication between the client and the service workforce. You’ll be able to have photos in there. You’ll be able to handle your fee with out getting into the bank card and doing all that stuff. You get updates on the service.”

Guillen predicted most different automotive corporations will comply with swimsuit. 

This is the complete communication to clients: