LOS ANGELES — Kia Motors America is combating a multi-day methods outage that has effects on the flexibility of sellers to order vehicles and carry out some repairs, whereas clients are minimize off from features of the model’s UVO cellular utility that enables actions comparable to pre-heating their vehicles.

The automaker acknowledged community issues in a press release however is not giving any causes for the disruption, which apparently began over the weekend and continues to frustrate sellers and house owners who more and more rely on on-line companies throughout a pandemic and crushing winter storms.

Kia Motors America “is at the moment experiencing an prolonged methods outage,” the corporate stated in a press release Wednesday. “Affected methods embody the Kia House owners Portal, UVO cellular apps, and the Shopper Affairs internet portal. We apologize for any inconvenience to affected clients, and are working to resolve the problem as rapidly as attainable with minimal interruption to our enterprise.”

Hyundai Motor America stated it’s experiencing an IT outage to a few of its methods however with a restricted customer-facing influence. The automaker stated in a press release that it’s working to resove the problem as rapidly as attainable. Kia and Hyundai share mother or father firm Hyundai Motor Group, primarily based in Seoul, South Korea.

Two Kia sellers advised Automotive Information that the automaker’s communication system, KDealer, had been unavailable starting on Saturday. Consequently, retailers have been hampered in ordering new autos and components, receiving service communications and downloading automobile software program for service updates.

On social media, Kia clients complained that the UVO app was not working. The app requires a paid subscription on greater tiers that embody companies comparable to “distant local weather” and roadside help.

On Kia boards Wednesday, house owners posted a screenshot from the UVO app with the warning message: “We’re at the moment experiencing an IT service outage that has impacted some inner networks. Our clients are our prime precedence, and we’re working to resolve the problem rapidly.”

Some Kia customers linked to articles within the information-security media suggesting that Kia Motors America could have suffered a ransomware hack, however Kia didn’t affirm that data.