Final week, Rivian introduced that R1T deliveries would begin in July. For the reason that announcement, some R1T reservation holders have reported getting emails from their Rivian Guides.
Rivian R1T reservation holder AdamL, positioned in Seattle, was one of many first who shared his electronic mail from a Rivian Information. AdamL’s assigned Rivian Information, Nicole, contacted him to set a time for his or her introduction name, the place the R1T reservation holder might affirm the configuration of his car and the equipment he may need ordered. The Rivian Information additionally needed to share the potential delivery time of his R1T reservation.
Nicole gave AdamL her telephone quantity, electronic mail, and SMS so he might contact her inside her work hours from Monday to Friday. She additionally invited AdamL to contact her in the course of the evenings or weekends “for something pressing.”
A Rivian Discussion board member famous that in earlier communication, Rivian mentioned Guides signaled the ultimate stage of the ordering course of. AdamL defined that his supply was largely able to execute, apart from some questions he nonetheless had about his R1T.
“For essentially the most half, good to go. I nonetheless have questions, however I hear one thing soul crushing, I’m good,” AdamL wrote. “Additionally I did simply get a telephone name from my information to substantiate our dialog and share with me how excited she is to share extra subsequent week!”
Another Rivian reservation holders positioned in Washington additionally acquired emails from their Guides. As an example, Zachary from Bellevue was contacted by Rivian Information Kylie. One other R1T preorder holder, Jared, acquired an electronic mail from a Rivian Information named Sam.
Primarily based on the screenshots of the emails shared by the reservation holders, Rivian seems to be adopting a personalised strategy when speaking with its clients. This may very well be seen within the emails despatched by the Guides which were shared on-line, all of which had been totally different and customised for the R1T reservation holder.
Jared famous that his R1T configuration was Rivian Blue with Black Mountain inside, which appeared to match the identical configuration as the opposite two preorder holders that acquired emails from Rivian Guides. Zachary ordered his R1T in December 2018 and was assigned order quantity #3770. AdamL ordered in November 2018 and assigned #1234 for his R1T order.
Primarily based on AdamL and Zachary’s order numbers and date, Rivian is making its approach down the checklist of reservation holders from earliest to newest. Final week, Rivian shared that preliminary deliveries for the Launch Version R1T and R1S must be accomplished by subsequent Spring.
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