Tesla has typically been recognized to cancel sure variations of its varied fashions. A few of these cancellations come after the model is in the marketplace for a short while, whereas others come earlier than the promised model ever launches.

This would not be such an enormous deal have been it not for the truth that most Tesla consumers reserve their automobiles properly prematurely. Such is the case right here by which the story certainly resonates with many who reserved the Lengthy Vary RWD Tesla Mannequin Y, a promised model of the automobile that Tesla by no means delivered and really formally canceled not too way back.

The difficulty is that some potential Lengthy Vary RWD Mannequin Y consumers had positioned $2,500 deposits for the automobile way back and have been informed it was coming quickly. Properly, quickly changed into by no means, however alongside the way in which, Tesla raised costs of most of its Mannequin Y variations considerably, and that was the place issues turned bitter.

Beneath is the story of 1 such particular person who plunked down some $2,500 to order a Mannequin Y Lengthy Vary RWD. His story is however one among many. In the long run, he backed out and have become what he calls a Tesla “almost-customer,” and he is left with a correct feeling of getting been wronged by Tesla.

Months earlier than the primary Mannequin Y was delivered to its first buyer, I made a decision to drop $2,500 to order a brand new Lengthy Vary RWD Tesla Mannequin Y (a model that a lot later could be fully canceled by Tesla). I made a decision on this explicit mixture as vary and optimum effectivity have been my prime priorities. I’d fairly.

At its launch, Tesla made the choice to solely produce and ship the Twin-motor model however continued skipping over the model that I ordered, the Lengthy Vary RWD model. As months changed into years, I remained affected person regardless of Tesla gladly holding my deposit. My order web page continued to recommend that supply would happen shortly.

Throughout this unimaginable lengthy wait, I watched super value fluctuations on the Y, at first dropping (would have bought at these instances if Tesla would have knowledgeable me the model I ordered would by no means be produced) after which most lately, excessive worth escalations. All of the whereas, my order was nonetheless locked in agency with Tesla. I known as a couple of instances by means of this course of to attempt to get a standing on my model. Every time, I used to be informed the plain that Tesla has determined to not begin my model but. So, I continued to attend, and wait, and wait till…

Hello XXXXX,

We’re contacting you relating to your Mannequin Y order XXXXXXXX positioned on January 23, 2020. We’d like that can assist you replace your configuration, as we don’t construct the configuration you initially chosen. We’re excited to assist you thru the method and ship your reconfigured Mannequin Y at your earliest comfort.

To replace your configuration, please register to your Tesla Account and choose Replace Design by December 16, 2021.

If we don’t hear from you by December 16, 2021, we are going to assume that you just now not want to buy a car. We’ll mechanically cancel your order and refund your order deposit.

Thanks for supporting the world’s transition to sustainable vitality.

Greatest Regards,
The Tesla Group

As directed by this e-mail, I went into my Tesla account to reconfigure my order to seek out that I’d now be compelled to pay the present worth for a brand new reservation which is over $10,000.00 greater than what I may have purchased it for months in the past if I’d have been notified that this mannequin would by no means be produced.

People taking supply now who’ve positioned their reservations over a 12 months after I reserved mine will probably be paying hundreds much less. The truth is, order holders anticipating early summer time deliveries may have nonetheless paid hundreds lower than I will probably be compelled to pay.

I reached out to the gross sales division of Tesla as certainly this will need to have been an oversight. Unsuitable! Regardless of gross sales being in full settlement over this new weird coverage, there was nothing they might do to vary this inequity. That is the brand new coverage and there’s nothing that they’ll do to bend this new rule. Months in the past, earlier than it was introduced this mannequin won’t ever be made, they might have made exceptions, however I used to be knowledgeable that this coverage has simply modified and that exceptions will now not be made.

If I hadn’t spent $2,500.00 to carry my reservation, I’d settle for and be understanding of this, however, ultimately, what did my $2,500.00 deposit get me? I suppose all I gained was having to attend virtually 2 extra years to have the ability to purchase the model that I didn’t initially need at roughly $10,000.00 greater than what was initially ordered. What’s the logic on this, Tesla?

Sincerely,
Extraordinarily dissatisfied Tesla almost-customer

If this has occurred to you, tell us within the feedback and tell us what resolution you made ultimately.