But it surely additionally agreed to purchase again the EV and exchange it with an all-new instance
by Stephen Rivers
2 hours in the past
by Stephen Rivers
Slightly over every week in the past we advised you about how one Tesla buyer had his steering wheel fall off whereas driving. Now, that story has what feels like a largely comfortable ending however there’s some confusion too. Evidently, Tesla doesn’t take into account a steering wheel that falls off as a defect or warrantable situation.
As a fast recap, the proprietor, who goes by the deal with Preneh24 on Twitter, had his automotive for lower than every week when the steering wheel fell off. He reached out to Tesla service and was initially quoted $103.96 to repair the problem. At that time, he requested for a refund or for a alternative for the Mannequin Y altogether.
Now, we all know that Tesla did attain again out and supply to cowl the restore expenses. As well as, it agreed to purchase again the Mannequin Y and supply him with an all-new instance. What’s sort of wild is that in a letter allegedly from Tesla to the proprietor, it particularly says that the “automobile comprises no defect, non-conformity or different warrantable situation, or another foundation for Tesla’s legal responsibility.”
Extra: A Tesla Steering Wheel Fell Off Whereas Driving – Once more
If a steering wheel falling off mid-journey isn’t a defect we’re unsure what would qualify. Within the letter, first observed by InsideEVs, Tesla says that “as a gesture of goodwill to you as a valued Tesla buyer… Tesla agrees to repurchase the automobile.” It’s additionally price noting that the restore bill posted by Preneh24 appears to point out that Tesla “changed or added” the bolt that holds the wheel to the steering column.
commercial scroll to proceed
That half, quantity 1036655-00-A, appears to be the principle challenge. Diagrams present that it’s instantly liable for attaching the wheel to the column. In images posted by the proprietor, we are able to’t see the bolt in any respect. Whether or not it was by no means put in or just fell into the wheel meeting itself after maybe backing out or being stripped we are able to’t say.
All of this sounds a bit wacky and Tesla’s response definitely appears unusual. To that finish, we’ve reached out to the automaker in hopes of getting extra info. In fact, Tesla doesn’t have a public relations staff to speak with so we’re not anticipating a lot. Nonetheless, if we do hear again we’ll you should definitely replace you on the newest.