Electrical automobile homeowners’ satisfaction with the house charging expertise declined final 12 months due to excessive prices of charging, gradual charging pace and restricted charging training, J.D. Energy mentioned Thursday.
Greater than two-thirds of EV homeowners use a mounted Stage 2 residence charger, and their satisfaction with charging declined 12 factors final 12 months to 740 on a 1,000-point scale, in accordance with J.D. Energy’s newest U.S. Electrical Automobile Expertise Residence Charging Examine, now in its third 12 months. EV homeowners who use a Stage 1 or moveable Stage 2 charger additionally reported a decline in satisfaction.
A constructive residence charging expertise is essential to EV satisfaction and adoption as a result of 85 % of standard EV charging is completed at residence, in accordance with J.D. Energy.
“Whether or not you are an automaker, seller or utility firm collaborating within the EV ecosystem, bettering the EV proprietor expertise with respect to residence charging needs to be a typical aim shared by all,” Brent Gruber, govt director of the EV apply at J.D. Energy, mentioned in a press release.
J.D. Energy measured residence charging satisfaction with Stage 1, moveable Stage 2 and mounted Stage 2 chargers throughout eight components — price of charging, charging pace, equity of retail value, twine size, dimension of charger, ease of winding/storing cable, ease of use and reliability. The examine, in collaboration with PlugShare, measures satisfaction with the house charging expertise for battery-electric and plug-in hybrid autos. Almost 14,000 homeowners of 2017-23 mannequin 12 months EVs and plug-in hybrids participated within the examine, fielded from December 2022 to February 2023.
There may be little consciousness round charger reductions, charger upgrades and managed charging, Gruber mentioned. Satisfaction with charging price fell greater than 30 factors from final 12 months’s examine for EV homeowners with moveable Stage 2 and mounted Stage 2 chargers.
Solely half of homeowners mentioned they have been educated about utility firm packages for charging at residence, whereas half of these with residence chargers didn’t schedule charging occasions to handle prices. Those that scheduled occasions have been extra happy with the general residence charging expertise.
“Because the EV market continues to develop, manufacturers that assist homeowners make the most of these choices can be in a a lot better place down the highway,” Gruber mentioned.
Prospects with a Tesla charger are essentially the most happy. Chargers by legacy auto manufacturers, Ford and Chevrolet, have a few of the lowest satisfaction scores. House owners with newer fashions — 2022 and 2023 mannequin 12 months EVs — are much less happy with residence charging pace than homeowners of 2020 and 2021 fashions.