A Scottish Tesla Mannequin Y proprietor claims {that a} customer support agent instructed him his battery failed due to rain, and that it is not lined by the guarantee
16 hours in the past
A Scottish couple is letting the world find out about their discontent after being quoted £17,374 (equal to round US$21,200 at present alternate charges) to switch their Tesla Mannequin Y crossover’s batteries. The rationale their EV’s energy provide wanted changing? For driving whereas the climate was dangerous, they declare.
Johnny Bacigalupo and Rob Hussey stated the difficulty began after they went out to eat dinner earlier this month. Admitting that it was fairly wet in Edinburgh, the place they had been eating, they stated that their Mannequin Y was nice on the way in which to the restaurant, however refused to start out once they tried to go away.
They waited almost 5 hours for a tow truck to succeed in them from Tesla assist, they instructed Edinburgh Stay. From the start, then, they declare that the automaker’s customer support division was much less useful than they believed was affordable.
commercial scroll to proceed
Learn: Tesla Acknowledges That Mannequin 3 Rear Bumpers Can Fall Off In The Rain
“After just a few annoyingly tough additional calls, and one failed assortment try, our automotive was collected by a agency appropriate for Tesla assortment and delivered to Tesla Edinburgh about 1 a.m.,” stated Bacigalupo. “After complaints from me, we obtained a name at 5:30 p.m. on the Wednesday saying the battery was broken as a result of water ingress and it was sadly not lined by the battery’s 8-year guarantee and so the restore can be round £17,500. Did I want to proceed?? I used to be flabbergasted and couldn’t actually discover my phrases.”
Bacigalupo stated that he was anticipating a £500 or £1,000 ($610 to $1,220 USD) invoice at worst. Though he was in shock, he managed to get a supervisor on the cellphone to elucidate how the invoice could possibly be so giant.
“He instructed me it had water in it because of the reality the climate in Scotland has been so dangerous. That was the difficulty. They stated it’s not essentially my fault, however it’s not Tesla’s to pay below guarantee,” stated Bacigalupo. “I pushed him on this and stated I’ve by no means heard or one thing like this occurring. He stated it will probably occur with Vary Rovers and Mercs, however I’m simply not shopping for it.”
Though the couple admit that some elements of Scotland had been below a particular climate advisory final week, they are saying that the rain in Edinburgh was common for the world. Bacigalupo says that his expertise has been so dangerous that it’s making him query his choice to purchase a Tesla.
“Up to now, it’s been a catastrophe of a service and the stress and fear of that is excruciating. I stated to the supervisor, ‘so, my understanding is, Teslas are unfit for function in Scotland?’” he stated. “If I had recognized the customer support can be so dangerous I’m unsure I might have bothered shopping for the automotive.”
