Rivian Delivers Shoddy R1T, Asks Customer For Extra Money To Replace It

Whenever you’ve waited over a 12 months and handed over what most individuals would take into account a big amount of cash for a automobile that’s obtained quite a few awards and commendations, you anticipate your new experience to be every little thing you’d hoped for. What you don’t anticipate is to reach with quite a few paint and construct faults, however that was simply the beginning of the frustration for one Rivian R1T proprietor, who’s going through a large surprising invoice simply to get the truck he signed up for.

The proprietor, who goes by the deal with Rinzler017 on Rivian Boards, picked up his R1T and says he quickly seen that the doorways have been misaligned, the white paint had a number of defects, a bit of silver trim had separated and a plastic trim screw was lacking. That’s going to be disappointing, however automobiles do typically undergo high quality glitches – what issues at this level is how the automaker responds to make issues proper.

The proprietor reached out to Rivian who supplied him two decisions: have the R1T mounted or changed. The customer opted for the latter choice and chosen a brand new truck from the stock. Importantly, he claims the worth displayed matched his unique worth, moderately than the brand new increased costs Rivian launched in March, which rocketed the price of quad-motor R1Ts by $12,000 and R1S SUVs by over $14,000, and have been claimed to be essential to cowl rising prices.

Associated: Rivian R1T Proprietor Says Fender Bender Restore Invoice Totaled Over $42,000

However when the time got here to gather the alternative truck the proprietor obtained an electronic mail wherein the truck is priced at post-increase ranges. He contacted Rivian to ask why he was being requested to pay extra and after a few days the automaker acquired again to him telling him that if he desires a brand new, alternative truck, he received’t have the ability to preserve the unique worth. The proprietor additionally says that he’s advised repairing the truck may take a very long time, and he’s supplied a set of Rivian heart caps as a goodwill gesture. We should always say at this level that we solely have the proprietor’s aspect of the story as a result of automakers by no means touch upon particular instances.

Although Rivian initially tried to foist the March worth improve on present order holders, moderately than these reserving from that time ahead, it was pressured to backtrack attributable to vocal opposition. However it appears to us that the proprietor on this case isn’t getting what he signed up and paid for. Do you assume Rivian is being truthful in asking the proprietor to stump more money for a brand new R1T? Or ought to he simply settle for the restore choice? Depart a remark and tell us.