As we beforehand reported, Tesla proprietor Prerak Patel was driving his brand-new Mannequin Y electrical crossover when the steering wheel got here off in his palms. After some forwards and backwards, Tesla has determined to exchange the complete automobile. Nevertheless, the fascinating half is how the entire story unfolded.

The Tesla Mannequin Y proprietor solely had his new EV for a few week earlier than the steering wheel indifferent by itself whereas he was driving his household on the freeway. Luckily, he was in a position to pull over safely, and nobody was damage. Nevertheless, evidently, the Tesla wanted to be towed away.

Sadly, it appeared the Tesla Service Heart was going to carry Patel answerable for the issue, initially charging him over $100 for the restore. He tweeted at Tesla CEO Elon Musk and included screenshots of his interactions with Tesla service, in addition to the preliminary invoice. The service heart did ultimately reverse the costs for the restore.

Because the story goes, whereas Tesla service appeared into the Mannequin Y in larger element, Patel continued to stew over who ought to be answerable for such a difficulty, and the way it ought to be dealt with. He was additionally anxious in regards to the security of the automobile, on the whole. In keeping with Teslarati, Patel instructed NJ.com:

“My important intent is de facto to verify this doesn’t occur to every other household, what occurred to us. They need to examine this and ensure what they did incorrect doesn’t occur once more.”

Patel proceeded to place out a ballot asking folks on Twitter to decide on whether or not he ought to settle for the Mannequin Y again with the steering changed, or anticipate Tesla to supply him with a brand-new automobile. In fact, Twitter customers voted for the brand new automobile, and it wasn’t even shut.

Tesla did find yourself changing the Mannequin Y with a brand-new one. The EV maker additionally despatched Patel a letter (proven within the tweet above), explaining that it was going to repurchase the Mannequin Y that had the steering wheel fall off. Nevertheless, Tesla says there was no defect or non-conformity, and that it truly is not liable, however it’s performing in goodwill. There has not been any associated recall.

Patel’s new Mannequin Y will come ultimately, and Tesla promised to prioritize it. That stated, on the time of writing, the corporate hadn’t but supplied him with any particulars relating to a possible supply date.